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| - I, sadly, have purchased multiple furniture from Ashley in the last several years. Master bedroom set, couch for the family room, dining room set, and couch for the den. Never really had a problem, just the furniture never really last as long as we hoped and we ended up buying else where.
Our last purchase was from Jan 2014, and we were encouraged to purchase a fabric protection plan for the sofa, as it was fabric and with 2 kids, prone to stains. We were told they would come out and clean any incident that occurred, and replace the cushions if they couldn't be cleaned. Wow, was that a load of BS. They wont even come out to look at the furniture.
Ashley says another company handles the protection plan. The other company says they never handle anything like that for Ashley. Ashley says I waited too long to let them know about the stain. I called the day after it happened. Ashley says the stain occurred in more then one place. I apologize a 2-year old cannot control where she spilled her yogurt drink.
I can promise I will never purchase anything there again, and I hope just one person will do the same after reading this. And for sure never buy the furniture protection plan for anything, ever! There are many other great stores in AZ, two we just visited for replacement furniture in the last month, and I will gladly share our experience there.
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