Horrible service.
Extremely disappointed with the customer service at this location, it was nonexistent. I ordered an arrangement online to be delivered on Valentine's day. I ordered a week in advance, on that day it never showed up. No one bothered to call me that it wasn't delivered. Even after sending them a message, they didn't bother to call me. I had to call them myself to see what was going on. They did nothing to try to fix the problem. All they were willing to do was to refund my money. That does not help, I still want it to be delivered. And when it was delivered it was not as described on the website and they also failed to deliver the personalized message I wrote. After messing up my order you would think they would do their best to fix it. Nothing was offered to fix the problem or make me feel any better.
If they weren't able to make the delivery, fine I know it's busy but at least let you customer know that you can't deliver so the customer can go to the store and pick up the order themselves or give them another opportunity to make other arrangements. I tried to talk to the manager but I was given some bullshit excuse that she's not available. If you must order an edible arrangement avoid this location at all costs.