rev:text
| - Whatever you do, AVOID HERTZ AT ALL COST AT THIS AIRPORT.
Since, 2011, I've probably flown into Phoenix 3 or 4 times. Each and every time I had a reservation and my name wasn't on the Gold marquee when I arrived. After waiting in line at the GOLD booth, I then had to WAIT for a car. This rarely happens in any other city. And, If this is the way they treat a preferred GOLD member, I can only imagine how other non-status customers are treated. If this were an isolated incident in Phoenix, I could understand. But, 3 or 4 times in a row is just simply poor management and incompetentence ... and they are not at all apologetic. Just last week, I almost missed an hour of the meeting because I was waiting 45 minutes for a car. Ridiculous.
Here's the best part ... they sent me a survey and I have them horrible rankings. The lowest score on the "recommend" scale. Do you think anyone bothered to contact me? NOPE. :) Then, a week later, they had the nerve to send me an e-mail asking if I would like to post my comments on various social media sites. Now that's some really incompetent target marketing if I've ever seen any.
Even though this is who I my company negotates rates with and is our preferred rental car providor, I'll have to choose a different providor at this airport.
|