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  • I want to be fair to this business and don't want to have one negative experience influence the way I look at it, but really, today was pretty terrible customer service. I have gone to this store for about 5 years, at least weekly, if not daily. Most of the time, the food is McDonald's food and the service is wonderful. The staff that they had before the remodel was, in my humble opinion, more concerned with things than this current staff, especially based on today's experiences. I have been ordering the Grilled Chicken Asian salad, which comes with ginger dressing and a packet of almonds all wrapped up together. I've noticed that the lettuce may not be the most fresh, but I pick out the bad lettuce and continue on (and no, I've not ever complained to the restaurant about that). Today, I ordered my salad, came back to work and there was no packet with plastic-ware or dressing or almonds. When I called the store, I spoke to Bianca, who claimed to be the manager. I told her my tale of woe and these were my choices - 1. drive back to the store (not possible - I spent most of my half-hour lunch picking up my salad). 2. she would give me a coffee drink on my next visit. I didn't feel as if that were an equitable exchange - a lunch I couldn't eat for a coffee! lol I felt that the store should replace my lunch (that I couldn't eat with no plastic-ware). She then offered a lemonade or any drink of my choice. I refused, of course. I must say that she was very pleasant while she offered me these non-choices. Fair is fair. I wasn't asking for more than I paid for, but honestly, I couldn't even eat the food that I had! I will not be returning to this store. Thanks, Bianca! I see how much you care for your customers!
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