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  • Going down hill. Not a good family place unless, you want to teach them what RUDE IS. What a terrble way to celibrate our countries fallen Memorial Day. Service at the order counter and pickup counter was just terrible. The young lady taking our orders was totally unhelpful. This was only the 2nd time my 12 year old and i have been here and were going to try something different, but did not because she was just too unknowledgeable or too lazy to help my son and nephew. At least pretend to smile. Then while waiting for our food i decided to get a cup of water while our milk shakes were being made. The older lady looked at me and said just grab that one on that tray. No big deal. Then my twelve Year old wanted one too. So i go back to same older lady and ask and she looks at me sternly and then with an eye roll says "ANOTHER ONE!?!?" My 12 year old didn't even want to ask for a refill "i dont want to ask the mean lady." Ok, Now our order is ready and guess what, son's chocolate chocolate cake shake isn't even mixed enough to see the chocolate, and obviously doesnt want to talk to mean-lady. So i take it over and talk to different lady (surely she cant be mean too.wrong!). This lady claims that's how it looks and i yank out my receipt, since I'm obviously a lying customer and grabs it and just says "I'll blend it somemore" she hands it back and hurriedly walks off! No sorry or anything. By now all food from this place is gonna just taste awful no matter what. EVERYONE I interacted with was RUDE. Except the gentlemen wiping the trays by the trash cans. I Can't go back to a place where my 12 year old felt BULLIED and UNWELCOMED. Go anywhere else or, if you must, go to the Tempe location where the service manager knows what they are doing.
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