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| - Well I attempted to write a note to the owner / manager via the "contact us" on their website in an effort to tell them of my issues privately but since there's no contact method other than phone, I will let everyone hear about my experience.
Normally very good but last night was a major fail. Order#55480
We arrived just after 8pm. There was no one in line and no one waiting for pizza to come out of the oven. There were a couple tables occupied by patrons who appeared to be done eating.
The girl taking the orders and making the pizzas was very nice. We placed our orders, 2 pizzas, one meat lovers and one bacon and corn. The pizzas were made quickly and we moved down to the register to pay and wait for our take-out pizzas. The girl at the register was also very nice and personable.
So now we sit and wait...then wait some more. As we wait I notice that the oven seems "dark". Then we realize the pizzas have been in the over for quite some time. We see two boxes sitting on the counter so, since we are the only ones who have ordered since we arrived, we assume these pizzas are ours. We walk up and the man with the beard tells us that one is ready but the other pizza needs "a few more minutes". OK, no problem. We sit back down and wait. I look over and NOW the oven is all lit up with fire like it normally is. Red flag!
Finally a kid brings the pizzas over to us. I ask him, with a smile on my face, "I thought these pizzas are supposed to cook in 150 seconds? We've been waiting for over 10 minutes". He laughs and says, and I quote, "If you want to yell at somebody, you can yell at that guy right over there" as he half-points over his shoulder at the large teenager with his gut hanging out of the bottom of his t-shirt. My reply: "You think I'm yelling at you?" He says nothing, I pick up our pizzas and walk out. The time is now 8:30pm
Now, before I continue, this is NOT about the wait! It's about the difference between a pizza that is cooked (Char'ed) in 150 seconds vs. a pizza that is "baked" for 10-15 minutes. YOU KNOW THERE IS A DIFFERENCE!
So, I paid over $20 for two small pizzas that were burnt on the bottom and barely cooked on top. Then I get attitude from your immature teenaged employee.
It's obvious you were prepping to close and had either turned the oven off or down. This suspicion was reinforced by the fact that dunlop t-shirt man-boy was sweeping up the floor right next to where our pizzas were sitting before they were placed in the oven.
Overall, I think we will keep our distance from Char for a while. It's very irritating to pay top dollar for a mediocre product served by apathetic teenagers.
Get it together Char. We love your pizzas (usually)
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