First few times, the service was great and all was done in 1 hour.
This time, they promised to have the job done by 5, but after sending the files, I waited for hours for a reply. The guy just went MIA. My calls were not answered and I had to find another printing house after 5, which was nerve wrecking.
When he did call me back, he didn't apologize or anything and didn't sound very bothered, and was actually relieved that I told him I'm taking my business elsewhere.
If you can't do the job, just say so instead of leading me on an entire day thinking that you are working on it.
Very unprofessional.
Never again.