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| - Having stayed at Four Seasons properties all over the world, we were excited to check out the Vegas property! Unfortunately, it was an utter let down.
We usually stay at the Bellagio, renting two bedroom penthouse suites. Being the week before Christmas, everything was pretty cheap in Vegas. we could have stayed at Bellagio for $700 per night. Instead, we chose a $1400 suite at the Four Seasons. At check in we were offered an upgrade to the Presidential Suite for $1700 per night. We were very excited. Then we walked into the supposed presidential suite and realized we had been scammed. It was smaller than what we traditionally stay in at the Bellagio, and was outdated. In both our bathroom and my daughters, I had to work on the showerhead to get them to function properly... It was extremely windy the first night, and we had a whistling through the windows that kept us up the entire night. When we called engineering they came up with a roll of blue painters tape and covered our window frames in tape. This worked partially, and gave the appearance of the blue man group performing in our room! As a sidenote, the engineer mentioned they have many presidential suites on property, and have the same issues throughout.
The service was fine, but nothing special. When you are willing to spend the kind of money we spent, you tend to expect things to be right. In 15 years of staying with this property chain, it was the first time I felt like I had been ripped off! I could have spent half as much money for a far superior room if I had stayed down the street. Funny they never asked for our feedback...
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