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| - 5 for the food, 5 for the ambience, 2 for service.
the food here is amazing. i've been here once for a dinner for 7 and once for brunch for 2. on both occasions, food was consistently delicious. i HIGHLY recommend the steak tartare- it's the best i've had in the city. the quail egg definitely helps also. it's a must-try!
service here as also, disappointingly, consistently sucked. on our dinner reservation, the server was very slow and it seemed like she had too large of a service area to keep all the patrons happy. she didn't take all of our coats (it was a small booth- we needed the arm space) even when we asked her to, and was slow on the water refills. the food came out at a descent pace.
for brunch, my friend and i noticed that we got the SAME server (her name was Mel) who again, was slow on service. our food also took a much longer time to arrive- so perhaps they had less kitchen staff for brunch. we also wanted to try this dining payment app called Tab, which would have given us $10 off each of our meals as a part of a promo that Tab was offering. when we asked our server about Tab, she had no idea what it was and went to ask the manager. and then when she came back, she said that we couldn't USE the app because the restaurant's iPad wasn't plugged in overnight and had no battery.
it APPEARED as though she just didn't want to let us use the app, or that she was not very well-trained on the details of the app. either way, she could have used her basic problem-solving skills. we could have WENT to a nearby outlet with her so that she can TURN the damn iPad on. it was very frustrating. if i ever come back here, i will request to not be seated in her service area.
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