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  • I called on Friday (5/11) to inquire about points that a server forgot to add this past Monday. Apparently, servers are clueless of how the reward point system works, so I asked to speak to a manager. When I spoke to a manager named Eric, he was cocky & rude. He more or less said it wasn't his problem & to contact Pei Wei online. I told him that he should take responsibility for his employee, who was dishonest with me & told me that he added my points, when in fact he didn't. I told Eric that I was going to leave a bad review on Yelp & he told me that it didn't matter because this location (Casa Paloma) was one of the best restaurants with great reviews. Really? Based on the bad reviews I've read, he has to be delusional. I sent a message to corporate & hopefully someone will contact me.
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