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  • If I had to describe this hotel in one word? Surprising. My husband and I came through here twice on a road trip from Indianapolis to upstate New York for the July 4th weekend. After 5 hours on the road, after an 8-hour day of work, we were both pretty exhausted. Thankfully, my brilliant husband made a reservation for a king executive room a week prior to our arrival. Lovely! At check-in, the desk clerk said that king rooms are reserved for handi-capable guests because they are handicap accessible. She continued to ask us if we wanted a room with two double beds instead. She really didn't explain all this very well at the time, and we were too exhausted to make sense of why we couldn't have the room we reserved. The room itself was ok, but didn't fit our needs. We ask for a larger bed because my husband needs the space to sleep properly due to medical reasons. Also, the tap dripped constantly and no fridge/microwave. Double bummer. In the morning, my husband spoke with the hotel manager about the mix-up and how it caused him to not get enough sleep. She set up up with free breakfast, 10,000 points, and a complimentary stay on our way back to Indy. Restaurant food was pretty tasty and moderately priced. I had the Mediterranean omelette and the summer salad. We also noticed that they had a free shuttle to the airport, indoor pool, and a fitness room. WiFi was fast and the hotel is right off the highway. The following Sunday, we finally received the king executive room, with a king bed, fridge AND microwave, and complimentary breakfast. Everything the second time around was perfect. I just wish it was like that the first time.
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