EDITED REVIEW 6/5/2018 @ 1:50pm
From 1 to 3 stars
Upon review submittal I received a telephone call from the owner with apologies for how my call was handled. Without going into detail the issue was/will be addressed. That said it is important note that you can ask your home warranty company for a "cash out". You then go to ANY company you would like and pay for the service. Send your home warranty company copies of the new receipts and you are covered again. This puts the consumer in the drivers seat. As previously mentioned we do have choices. Thank you for the follow up call.
Not pleased with my initial experience with this company. Called and requested an estimate on a new gas water heater. Automatically given a price of $1,044.63 for heater, install and haul away services. Requested more detailed information; a break down of the cost for the actual water heater itself. Was told someone needed to come out to provide an estimate. Up to this point the conversation is just fine. I obtained a time when someone could come to my home and provide an estimate. The call took a turn when I asked if they worked with any of the home warranty companies. I was then "lectured" on how home warranty companies operate and that they ONLY work with their own vendors. I provided the name of the home warranty company and was told they didn't have a relationship with them and that I needed to contact them directly. Because I have a very clear understanding of how my home warranty works I wasn't going to argue, instead I just cancelled the quote trip. I didn't appreciate the lecture. It is simply wrong to assume that consumers that contact you are uneducated regarding their needs/resources. Businesses need to understand that as a consumer I have CHOICES! Considering your high ratings I was looking forward to working with you. I am very disappointed and will take my business elsewhere.