Disclaimer: This review is going to sound really snobby and I don't care.
This was disappointing.
Their menu looked exciting but there's also a falsely advertised "Bibimbap Breakfast Bowl" which my wife ordered. Quinoa and kale with a smear of sriracha and a poached egg is definitely not Bibimbap. It doesn't come with meat nor is it served in a stone bowl. It was also watery which was weird. The cashier seemed annoyed with the questions about the dish as we were asking what made it bibimbap, like if there wasn't any meat, stone bowl or veggies outside of kale. This guy didn't have any patience for customers. Turns out this guy is the manager. Great start Chestnut...
She also ordered a soy latte in a mug. It was served extremely hot and the milk was burned so she asked for another. We watched the guy make it with real milk and without a thermometer in the milk. How does he know if he isn't burning the milk if he isn't using a thermometer? These are standard at all Starbucks and most coffee shops. He delivered the latte and when we asked if it was soy he said he was "pretty sure" so we pointed out the gallon of milk he used and asked if that was soy. He didn't really have an answer for us and took the drink away. We got a refund from the apathetic manager/cashier.
We were served our dishes silently by the same guy that made the latte who turned around to do something else leaving me to get up to find silverware and napkins. I get that it's a "seat yourself" place but napkins and silverware should be provided.
I ordered the short rib sandwich and sweet potato chips. It was all very greasy and while I admit that I ordered the sandwich without onions and cheese, the flavor left a lot to be desired. A Korean BBQ sauce or glaze would have made it perfect. The bread was very greasy as well but it was delicious which raises my review from 1 to 2 stars. I believe they get it from Noble Bread.
Our overall takeaway was that this place doesn't care about their customers. They were annoyed with our questions about the menu. They didn't pay attention to the coffee order and come on, "pretty sure" it's soy?? That is not the answer. Know what you're serving your customer. And give your customers silverware and napkins. We felt like our presence was an inconvenience to the FOH staff and will not be returning.