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  • It's been awhile since I've been in this particular Macaroni Grill. That's probably good since I was able to note the significant decline in the food and service. I was there for lunch. Arrived at 12:45 pm. Slightly less than 50% occupancy in the dining room. My wife and I were seated immediately by the manager who was busy working the tables. As I was about to be seated in the booth, I noted the booth seat was covered in crumbs. The manager wiped it down remarking the busser didn't wipe it down (considering I hadn't seen a single busser, the manager was the one bussing tables). I ordered the center cut lamb spedini and garden salad. The server asked if medium rare was okay since that's how it's normally served. I was fine with that. Salad arrived fairly promptly but I quickly noticed it was far from fresh. looked like bag salad about 3 days old. Wilted on the edges, limp and of generally unappetizing appearance. I sent it back without requiring a replacement. Main course arrived and first cut revealed it was well done. I cut a few more. Well done too. Wait...I thought she said medium rare? Cool pink center remember? The server asked how it was and I told her not what was ordered. She returned it (kept the veggies to eat while new lamb was brought back). Replacement came out perfect and was juicy and tender. Previous was quite dry which led me to believe they're pre-cooking their meat, hence the well done as soon as it's heated up. Manager never came to the table for either the salad or the lamb. in most places, the manager is required to authorize any reissue on plates. I would have been at the table in an instant to ensure I met the customer's concern/complaint. I think he was too busy making busy work. I noticed him walking around quite a bit but only sliding plates around in the kitchen window or placing salt and pepper shakers nicely. He was clueless and it showed in food quality and service. He was sweaty down the back of his shirt which may be fine for McDonalds, but not for a restaurant. Years ago this was an ememplary dining establishment. Based on recent service I don't expect it to survive unless serious management is brought in.
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