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| - A whole lot of rules for a whole lot of nothing. My daughter and I got kicked out today because I did not wear socks. She was having a perfectly good time socializing on her own. All I was doing was sitting down monitoring her and happy that she was making friends while relieved to be battling nausea without having to constantly entertain my kid. Ruin that for me. Who cares about the customer who asked nicely by the way if I could remember the socks for next time. My last $10 was used on lunch so no I don't have money to buy your overpriced socks.
Every indoor playground I've been to has never required the adult to wear socks. There is absolutely nothing there that would warrant an adult to wear socks. The equipment are made for young children. Adults cannot physically get onto anything. We just stand there or sit. I understand requiring kids to wear them to slow down and all but see no need for the adult. Rules are rules I guess.
This place seriously needs to work on their customer service skills. If you require socks from everyone then maybe you should kindly ask them if everybody has socks on before punching the stamp card, let the kid play for 15 minutes and then kick them out for not having socks. When I go to the Playground in Peoria I'm always asked if kiddo is wearing socks before our punchcard is punched...and I'm a regular there so they know me and still ask.
I have 2 more punches left on my card. I've pretty much made up my mind that I won't be getting a new one. Rules that don't make sense, equipment that you can buy at Toys R Us, and rigid customer service. I'm pretty much done.
That's my rant. Parents if you have young kids, they will enjoy coming here and it is clean but all that just doesn't matter when you have a bad experience. Just remember everyone is required to wear socks.
My editorial on the Yates comment on FB. Totally inappropriate. I wasn't bothered by it personally. This happened years ago. There's no reason to bring up such a controversial topic and have people associate your establishment with negativity. As Americans we have the right to free speech so from that perspective I can see why the owner specifically said she's not apologizing for her comments. However, you choose to use your business as a soundbox for your opinions then you will suffer the consequences of those actions whether positive or negative. You will alienate people who don't agree with your opinions and potentially lose them. Your customers should matter and quite frankly it doesn't seem like they do.
Edit in response to owner: The owner wants to argue semantics so I will clarify. I was not literally kicked out. I was told I needed socks; I didn't have socks; owner said nothing else to me except, "Everyone is wearing them. That's the rule," so my only solution was to leave.
I have no problems following the rules. What I have a problem with is how you handled the situation. Instead of working with your customer, you choose to repeat the same thing over again when I tried to work with you - everyone else is wearing them, that's the rule. Yes, I know the rules. People make mistakes-we forget. I didn't know I was expected to remember everything I read in a waiver and purchase agreement.
What I have a problem with is you taking my money (ie punchcard), letting us play for 15 minutes and then telling me to wear socks. Again, if sock wearing is so imperative and you are so concerned about babies getting foot germs, ask about socks BEFORE you punch someone's card. For the record you did not offer to sell socks to me. I only found out from reading another review on Yelp after I got home. You could have easily fixed the situation by saying hey, come back with socks and I'll let you back in or provided a refund. You could have told me to not move around the room and just stay seated unless my kid needed me or to just be careful not to step on baby toys which I noticed were in one specific area of the playroom. There's also a sitting area right by the playroom entrance which you could have offered to let me sit. As a business owner you resolve issues with your customers. Not tell your customers rules are rules and offer no alternative. That's my point. Say something that shows the customer you care and that you're trying to work with them. Instead, I left distressed with an upset toddler who wanted to stay.
For the record, I was never whispered to. We were quite a distance from each other for any whispering to occur. You did not tap my shoulder as I do not like being touched and would have remembered the incident had it occurred.
Customer service goes a long way, especially for small businesses. Rules are important. So is compromise and solutions. I suggest you take the reviews here as constructive criticism. You can run your business your way, or you can run your business the right way. Only one of those ways will get customers to come back.
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