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  • Four ladies, arrived 8:20 Saturday December 2, 2017. We added our name to the waiting list, we were told it would be about a 1/2 wait, we would be called by text. We sat in the bar area to wait. Wonderful staff and service in the bar area. An hour later, still no text. I approached the hostess, and was told "ya still a lot of groups in front of you, it's going to be a while, and I can't give you an ETA" You can't give me an ETA? How did you give me one of 1/2 hour an hour ago???? And why would you not text us with an update after our 1/2 hour wait. We decided to keep waiting. Another 1/2 hour later - now waited 1 1/2 hours, my daughter went to speak to the hostess again. Your gracious hostess's response this time - "ya, see these girls over here, they're ordering take out. Do you live in the area? You should do take out?" Are you F***** kidding me, we have waited 2 hours and you suggest we get take out!!!!! Where do you find these people?!?!?!? About 15 mins later we get the text that a table is ready, only to be served by another RUDE staff member, our server. Who angrily informed us that menu items from the bar menu cannot be ordered in the restaurant and if we want "pasta cacao e pepe" we should have eaten downstairs. With everything available in this city, with amazing service, we will never visit Terroni again.
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