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  • Wow, another negative experience at the 16th St. Verizon store today that I have no choice but to write about it. The customer service is horrible - the man who helped me was RUDE and smug when I explained a problem I was having with my phone. He actually laughed at me... wow. I don't appreciate to be treated this way in any situation, especially in a customer service situation where I am the paying customer. It may have been Apple's fault that the phone had a malfunction, but Verizon sold me the phone and they should be more accommodating to paying customers.
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