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| - SLOW food takeout. Unless you order AT LEAST 1 HOUR in advance, avoid. This only applies to the Gerrard Street location.
If you are in a hurry or hungry to the point where you can't wait, avoid coming here as you'll be in for a long wait.
Keep in mind, this is one review...but apparently there has been a trend on kitchen slowness at this location.
Came here for takeout with a friend as we were planning to take the food home rather than dine in.
It was a fairly busy evening, with quite a few tables of people at the restaurant, so we anticipated a wait.
We ordered at the bar, nothing too out if the ordinary, the jerk chicken and roti, and were told by the bartender that we'd have to wait for 15 to 20 minutes. Fine. Not bad.
30 minutes rolls by and we're getting a little impatient. We follow up with the bartender and server and they said that the 2 guys before us are still waiting for their order and would be served first.
45 minutes rolls by and the guys who ordered before us FINALLY get their order. EXCEPT their order was WRONG and something was missing. I ask the guys who ordered before us, how long they were waiting, and they said OVER AN HOUR.
At this point I was like WTF. I end up going to the bartender, who admitted the kitchen staff have been extremely slow as of late and orders that would take 15 minutes regularly were taking over 40 minutes. Would have been extremely helpful IF he told us that before we ordered!!!
We ended up asking for a refund, which the bartender was more than happy to oblige to, and left.
This experience left an incredibly poor taste impression as I was really looking forward to trying this place.
All in all, if you've got plenty of time to kill and willing to wait over an hour to get your food, come here by all means. Otherwise, try one of the other many Jerk restaurants around Toronto.
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