Having eaten at the Heritage often, I was excited to taste the food with the addition of Chef Tory Miller in the kitchen.
The food by Miller was of course enjoyable. However, the service was incredibly gut-wrenching. In summary, a colleague of mine who explicitly expressed that he did not eat meat was delivered a pork dish that was presented as "sturgeon belly". She literally said, "here is the sturgeon dish". The new menu must have caused confusion, which we were all very sensitive to. However, instead of being accountable for a grave error, the server avoided interaction with us and the staff hid behind the fact that they didn't have management. Sure.
Imagine if it were someone with a peanut or shellfish allergy that was delivered a dish with such ingredients. Surely that would cause more clamoring by the staff to assuage the situation. However, they were nonchalant and acted as if it didn't occur.
The disregard and insensitivity of the staff was gross. It's unfortunate, but as diners know all to well, the staff play a critical role in delivering an experience. We will choose to dine elsewhere in the future.