I am giving one star because zero stars is not an option. This was the designated location for my daughter's senior yearbook photo. We received a second notice postcard in the mail while on vacation giving us a date and time for her yearbook photo appointment. We had never received a first notification but we were able to make the time and date work because, according to the postcard, it was simply a yearbook photo shoot. There were specifications regarding what you had to wear for a yearbook photo and so I allowed my daughter to go to the appointment alone so that I would not have to reschedule a doctor appointment.
My daughter had an appointment time of 2:30 PM, she texted me upon her arrival at the studio which was approximately 10 minutes early. She said she sat in the waiting room and was then moved to another waiting room and sat and waited for quite a while while other people with later appointments than hers were called back before her. Once she got into the photography room, she said that the photographer was very flirty and it was quite uncomfortable. After delays, she finally asked him if they could please move along with getting the photos because she had to be to work at 4 PM. As it turned out, she was late to work and was informed before leaving the studio that if we didn't pay a $40 security deposit we could not view the photo online to select the yearbook photo we would have to make another appointment to choose that.
I called and spoke to two different individuals at the photo studio to let them know what had gone on and how unhappy I was with the entire process including the lack of communication. I received multiple apologies but my request to have the possible yearbook photo proofs emailed to me for selection was denied. I received lots of excuses but no real customer satisfaction.