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  • Went to the drive thru few minutes ago and ordered a chicken sandwich Santa Barbara style which should have grilled onions and avocado...the person taking my order confirmed this twice....I come home excited to have dinner after a long day to find out it's completely wrong. It was just a plain chicken sandwich with BBQ sauce, lettuce, tomato and pickles. So I called the phone number listed and was told they are the "order processing center" and can not do anything and no way of connecting me to the actual restaurant. She did not even apologize and said I can either drive back to the store or write a complaint on their website and someone will contact me in 48 hours. I asked to speak a manager and sat on hold for 5 minutes before Kim got on the phone and said there is nothing she can do. This is very disappointing for a well known business.
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