Francis and Sons used to be our favorite car wash provider but no longer. Unfortunately the location we loved that was close to us (Power and Ray) was closed. From the service and equipment issues I have a feeling this location won't be far behind.
Aside from being very slow putting another car ahead of mine that got here after I did, they no longer manually spray and brush the tires and wheels before putting it on the line. In addition, one of the automatic power washers to clean the wheels at the beginning of the line was broken so only one side of my car got the wheels and tires power washed.
The person who greeted me and told me where to go in line didn't give me a receipt so I had to wait for the cashier to go find him and have him write up a ticket.
Finally, got in my car and later discovered they didn't empty the trash receptacle in the back seat, as was always done previously at other F&S locations.
The place seemed in need of maintenance, short-handed and disorganized.... completely different from previous experiences at other F&Son locations. Won't be using F&S ever again.
They only get a 2 because the cashier was so nice and helpful tracking down the guy who forgot to give me a slip so she knew what to charge.
So thankful Cobblestone auto spa is building a facility close to our home.