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| - We ordered the Arizona and Mushroom burgers on whole wheat buns. Awesome tasting and decent price. The smash fries with olive oil, garlic and parsley were good also.
We went on a Friday night around 6:30pm during the busy dinner time. I couldn't help but notice that the wait staff seemed a little out of sorts. I could see a bunch of orders crowded on what looked like a 3' x 3' counter.
There was a man (manager?) standing there constantly looking down at something, looking up at this super hi-tech video screen, and re-arranging the food on the counter. It seemed a little chaotic to reach for orders only to put them back again. 1st in 1st out?
Occasionally he would grab an order and hand it to someone and they would meander through the aisles looking a little confused while trying to spot the table numbers. I watched for a while to see if one of the orders was ours. I saw what looked like our order and it was just sitting there. When the waitress (bless her heart) grabbed our order, she seemed to glance over our direction, only walk to the back of the restaurant and then come back to our table.
I realize that it's not McDonalds or In-and-Out burger, but it took like what seemed like 15-20 mins to get our food. (2 burgers and a fry). The wait staff was very friendly and personable, but it seemed really inefficient on how they organized and delivered the orders.
I would see a waiter walk by with just one or two items in his hands (a soda or shake) and then return with 2 more items. I know in-and out calls out your name, but at least your food is somewhat together and on a tray(?)
I thought, eh, mebbe it was just a fluke that our order came out so slow, so I went to the counter to order some haystack onions rings and it took about 15mins for those to arrive at our table. The whole meal took about an hour, which is no big deal if you're not in a hurry. The vibe feels like semi-fast food (ie in-and-out) but then you end up sitting around like you're at Chili's or TGIFridays
The onion rings looked good on someone else's table, but ours seemed a little over cooked and at the bottom there were little shards (think shoestring potatoes in the aluminum can?) and not worth $2.29 in my opinion. Give me those fat cut rings you get at some steak houses any day :)
If you don't mind paying $20 for 2 burgers, fries, rings and 60mins, then this is the place for you.
Just a suggestion if the manager is reading this. Will try another location to see if this is the company protocol.
Perhaps they could use the old tried and true method of placing the duplicate receipt on the order with the table number?
I hope this place stays in business, the food is decent value and tastes great.
Might want to try a new algorithm for organizing and delivering the food(?)
just sayin
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