Avella took my prescription for a formulated medicine. They told me Thursday it would be delivered Monday, and I would need to sign for the delivery, so I had to be home from 1:00 PM to 6:00 PM. When I called Avella on Tuesday and asked why they did not deliver my prescription, Avella told me they were behind on their prescriptions since the holiday, seven days earlier. Then when I cancelled the prescription, the manager called back and offered to deliver the prescription immediately. What? How can he do that now? You mean the script is available? Why didn't anybody call while I waited five hours and tell me they would not be delivering my prescription?
Avella has a "Cable Guy" mindset; everybody needs their service, so customers will take precious hours out of their day to wait for Avella. The nonchalance and complete disregard for my time earns Avella zero stars.
By the way, Community Clinical Pharmacy in Mesa filled my prescription in two hours and for eight dollars less.