It pains me to write a negative review - I always get the most expensive haircut here, and then always leave a big tip, and I liked them - been coming here for years. Then they switched from paper based reward system to computer (good), and they asked me for my cards to put on the computer last time I was in (good), but then none of my six "Stars" made it to the online system.
Sp...I stopped in once, and they promised they'd check into it and call back. Nothing. I called and left a message, and was promised they'd look into it and call back. Nothing. I emailed them and waited for a reply. Nothing. Its just a shame - to treat, and lose, a customer over something so easily fixed as a free haircut (six "rewards stars").