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  • This is our usual HT, we've been shopping here since they opened close to 35years ago. Never had a bad experience. Recently we've been very disappointed with: STAFF, we asked questions ab a product & the employee replied "to be honest, i dont even know what that is" & never offered to help us to locate it or find someone else to help us. Lots of high school kids seem to lack training or gusto. HT used to have all the managers photos up on the wall, you would recognize regular staff members & managers... not any more. continually frustrating. MEAL DEAL, the meal deal hasnt been displayed out, with all items gathered like usual, for the past 2 weeks. we asked 3 employees & no one seemed to know what was going on, none of those employees offered to help us gather the items or even find out what the meal deal was for the week. when we approached a manager ab it, she said "is it not over there?" to which we replied no, she replied "hmmmmm" very frustrating. VIC PRODUCT SIGNS: we were searching for specific VIC specials & it seemed like there were no corresponding self signs with the wkly ad. products were hard to find & we had no idea if they were truly a VIC special. frustrating again. this HT is the most convenient to our home, so we will continue to shop in hopes that they return to their usual great service.
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