The ordering/seating concept is different, but you get used to it. It is a little confusing and frustrating to have multiple bills from various sections of the restaurant, but it always seems to run seemlessly.
The burgers are really delicious. I have since gone vegetarian and have their black bean patty instead. It's good, but not the best I've had. It does have beets in the patty, so it is more on the purple side, which is interesting. I do, however, miss being a meat eater everytime I go here. The fries are delicious and I love their chipotle ketchup. I've heard from my gluten free friends that they have the best gluten free bun.
I tend to go during lunch or early dinner hours because this place does get packed for dinner. I went one Saturday night and did the waiting in line thing. If you have the time and patience for that, then go for it. I usually have plans after dinner and don't want to chance being late.