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  • This apartment complex honestly has some of the worst customer service I've ever experienced. The office staff is horrible - they do everything in their power to make it crystal clear they do not care about their residents whatsoever. An example: my apartment does not receive hot water in the kitchen (a pretty essential thing IMO). When I called to request maintenance on this, they said the best they could do to fix it was make it so the water came out lukewarm (which is even a stretch) after running the faucet for three minutes, outrageously blaming the fact that the apartment is on the first floor for this (because apparently even in the middle of an Arizona summer if your kitchen is on ground level you will not receive hot water). The woman I spoke to at the office was beyond unhelpful and clearly did not care about the inconvenience or offer any kind of support. Additionally, the pool is consistently closed, the guest parking situation is absolutely awful (your car will get towed regularly), and the "amenities" are trash. The only good thing about this complex is the location. But considering the price of rent at San Marin, and the numerous options around the Old Town area, I would highly recommend taking your money elsewhere.
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