I must say I am quite impressed with Jacksons Bar & Grill staff, particularly their management. We all have off days & after speaking with Brian at Jacksons, I do believe that was the case with my recent experience. I was treated the way a customer should be treated and that is a rarity these days. I will definitely go back to Jacksons for a second try as I've heard nothing but great things about their food. But anyone can have a bad day, it's how you handle the damage control that really matters. I was surprised at the level of genuine sincerity displayed by their management and am grateful businesses like this still exist! Too often consumers are left to eat the cost of a business' mistake especially since we live in Vegas with the masses of tourists enabling businesses to not have to care.
Thank you Jacksons for your professionalism and for caring about the consumer when you could've blown it off. Well Done! I will be back to see you soon!