Came on a Saturday night with a group of 8, we were booked for the Fortune Teller room and apparently they had accidentally double booked the room so we were asked to come back an hour later. The girl who was working explained the situation and apologized profusely. Mistakes happen, we weren't on a strict timeline so we ended up going to a bar down the street for some drinks to kill the hour (she even recommended the place for us). When we came back, she promptly took us to the back room to explain everything and then our game started right on time. This was my third escape room experience and it was great. We had some escape room novices in our group and they had a great time too. Best part of the experience: we escaped!