I brought in a pen and ink drawing for scanning as I need to pull the image into Photoshop and my scanner is too small for the paper size. The girl who wrote up my order said they would actually take a photo of it (not scan it) for the best resolution possible. After leaving my artwork overnight, and no email or phone call to tell me it was ready) I was displeased to be charged $45 to receive a 335mb jpg file at 72dpi - smaller than the actual artwork and at a miserable resolution. I could have done four times better just taking a picture with my iPhone. Upon calling NAP back they said the hi-res file would cost me $120. At no point did they make this clear when I brought my artwork in. I'll go back to taking my work to a reprographics service, where they scan my work and within 2 minutes give me a 300dpi tif for $8.