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http://www.openvoc.eu/poi#funnyReviews
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  • We booked a weekend trip. After working all day and then driving 4 hours from Phoenix, we were booked in a NOISY room though in the 16th floor, the club they have downstairs was so LOUD until 4am, it was impossible to sleep! I made a complaint and they said I had to wait in line AGAIN! I asked for a manager and he STILL said we had to come back downstairs and wait in another line. We waited an HOUR in line to check in be first time as their stupid "Express" kiosk didn't ever work! I've stayed at the MGM, Mandalay, Planet Hollywood, Rio, Cromwell, Flamingo, Signature Suites and have never received such crappy customer service. No apologies, no credits, not even a decent manager to come up and switch our rooms out and apologize. I told the lady at the front desk that we'd be sure to give VERY negative reviews on every website, and she just said ok. Still no apologies! I will be calling Customer Service as well and letting them about the VERY POOR customer service at this motel! Thought we'd give this place a try since we've never stayed here before. NEVER AGAIN FOR SURE!!! * Be sure they tell you about your room and where it's located to AVOID this problem! Any room in this side of their "MOTEL" is a huge JOKE! Seems they'd invest money to make their club and rooms and windows sound proof! On top of that the "resort fees" seriously, what resort are we paying for?
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