I love Starbucks but this place has officially lost my business. I usually never write bad reviews but I wanted to let others know what to expect when paying $5 for a beverage. Here goes: long wait times during non-peak hours | my drink is always messy either spilling out or has coffee on the cup but I'm almost always guaranteed drops of beverage on my clothes when they hand me my drink one time it was so bad I sent it back | my caramel macchiato is never the way I ask and when it's iced it's never mixed properly I end up getting a cup full of cream and have to take off the lid and stir it | my croissant was burned twice and last there's this one lady at the drive through who seems to be lost every time I visit. She acts as though she doesn't know anything and she doesn't greet appropriately. I'm big on good customer service having worked many years in retail a simple hello or enjoy can go a long way especially when the service is not the best.