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| - Talk about a bummer. My last (and only) trip to this restaurant is one of those horrendous dining experiences you get once in a blue moon.
My boyfriend and I went here for our year and a half anniversary. Not a big deal, but we're broke college kids and don't get to go out for fancy dinners often. At other restaurants within the chain, I've gotten clam linguine and it's my favorite thing ever. On this particular night, the only form of this linguine was in some two-plate special. This strange setup allowed you to receive two of the same entree with a salad or appetizer, or something like that. I think "get one to go" was the theory. However, I decided I didn't need all that and the price tag was pretty shocking. When our waiter came and asked for our food order, I asked if there was some way to just get one plate of the linguine. "I'll see. I'm sure we can. What do you want if not?" "Um...I don't know. Maybe a caesar salad. Actually, maybe not. I'll have to think about it." With that our server left. I kept waiting for him to return with the status of my linguine. He briefly breezed by quick enough to refill our water and ask what the capitol of Maine was-which was weird (It's Augusta, by the way). And was off before I could even ask about our food. A few minutes later, he presented me with a salad. So I assumed they couldn't split the linguine order. Which I thought would be a fairly simple task...
Even worse, the salad (which I didn't really want, anyway, I thought I made that clear) sucked. There's a couple of things I don't understand how you screw up. If you're an Italian restaurant and you can't make a caesar salad, a staple of Italian dining, something's wrong. Heck, even Zaxby's has a caesaer salad that tastes better and is almost half the price.
As a customer, it's obnoxious when you can't get what you want. I understand that companies have rules and procedures. However, I've also worked at a restaurant before and usually minor alterations to a meal aren't even an issue.
Furthermore, when you don't give your server a definitive order on something, he just kind of brings something out, that is outrageous. Anyway, I'll stop ranting. I just think even the one star is generous.
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