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  • I know Toys R Us will never trust there customers to do so, but this place desperately needs a Self-Checkout station. On atypical day there is only one register open and it's the one at the Customer Service Desk. Hardly any staff ever preset to help. This evening there were 2 registers open. One had 3 customers in line and the other was the Customer Service Desk with no one in line. We decided to go to the no wait line and found that the staff member was helping a customer doing a return, so we waited. Well the return took a long time and a line formed behind us and the other register have 5-6 people backed up waiting to get check out too. 20 minutes we waited to be helped and in this time several staff members including the manager walked over to the Customer Service Desk, stood there had conversations, left, came back, stood around, and never acknowledged us or the line behind us waiting to check out. Finally after 20 minutes and her 3rd trip over the Manager asked us if we were wanting to check out. I would honestly never shop this store if it wasn't so close to the restaurant we frequent with the kids. The prices are typically several $ higher than anywhere else, but they will price match if you show them an ad. The outside of the store is dumpy and the inside is very cluttered.
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