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  • The best car buying experience, ever. I walked in without an appointment on a busy Saturday. All of the sales reps were busy, so I gave them my name and phone number and started walking the lot on my own to check out the inventory. It was so nice to browse vehicles without a sales person breathing down my neck! And it's even better that EVERY VEHICLE HAS A PRICE CLEARLY LISTED. After about 10 minutes, our sales rep Quinton met us on the lot. We went inside and searched the current inventory with our parameters, and singled out 4 cars we wanted to test drive. Because we had our kids with us, we had to do each test drive twice because we all couldn't fit in the car with the sales rep. Quinton didn't act annoyed at all. He was totally patient with us. After all the test drives, we were still lukewarm. Again, no pressure was put on us to buy. After the 3rd test drive in what we thought was going to end up being "the one", we found a different car that we fell in love with. I checked TrueCar.com while we were sitting there, and confirmed that we were getting an exceptional price. With no haggling. We applied for financing and were approved in seconds with multiple offers. From there, it was as simple as printing out a pay-stub and going online to add the car to my insurance policy. Done. It was such a night and day difference from the last time I bought a car. No pressure from a finance goon to buy gap coverage and an extended warranty...just a simple "no thanks", and that was it. I went to the back, swiped my debit card for my down payment, 5 minutes later I was signing paperwork, and 5 minutes after that I was driving away in my new car. I actually left a used car lot with my dignity intact! And with a smile on my face! Two days later, we decided to get my old car appraised. The process of appraising the vehicle, getting an offer, accepting the offer and having a check in our hands? SO EASY. Start to finish in well under an hour. The offer was almost exactly what KBB estimated for trade in value. If you are considering buying a used car, you cannot go wrong with CarMax. It is an exceptional business model.
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