We purchased a new Fisher & Paykel fridge in November 2015. What was delivered was a used floor model from the Springfield store. http://riecks.com/pickup/fridge-delivery/ When we complained, the company's customer service person offered us the floor model from the Champaign store or $200--never the new fridge we ordered. Fisher & Paykel corporate offered to ship a new fridge to them for us and waive shipping if they would order it. Dick Van Dyke refused. We opted to pay sales tax to deal with someone local and it has been a nightmare. After this experience, we switched our appliance repairs to Eagle Head and they have been awesome.