| rev:text
| - I was a long time and loyal customer after I moved to Vegas 2 1/2 years ago and I went to this restaurant numerous times until when I start seem HUGE cockroaches. First time was my ex boyfriend came to visit so I intent to gave him a better impression after he dumped me so we sat at the sushi bar then he pointed at the wall and show me the HUGE cockroaches walking on the wall slowly across the bar, I was so stun but since I was such a LOYAL customer, I did not mentioned to the owner. I mentioned to the owner next time when I was there then the owner just looked at me for couple minutes and saying if NEXT TIME if I happen to see again, he will give me 10% off. WHAT? NEXT TIME? he forgot how many times I already been there after all these 2 1/2 years? I mentioned to another management next time and got the same respond. I decide not to go this restaurant anymore. 1 month ago, I brought one of my new friend there for lunch then we saw the cockroaches again. I mentioned to the server that the reason I stop coming here because the cockroaches and now here's again and the owner's attitude. She did not do anything either. Couple days ago, I went to the restaurant tried to order the lunch special and I got there at 5PM sharp and the owner was calculating the total bill for the others and not even look me for a second, after couple minutes passed, he said the lunch was over at 5PM but I got there at 5PM, he did not even look at me.
I swear in my life that I would NEVER going to step into this restaurant again after I waste my life at here for more then 2 years. Isn't the customer service most important for the Japanese restaurant?
It's a pricy place and noisy and crowed place, just not sure why so many people go there for? You won't have a quality time for easily paying over $80+ for 2 people. The moist important is there's no SERVICE at all. The owner's attitude is even worth to hell. Don't get me wrong, I already ordered lunch special for over 50 times and their food has no problem at all but the owner is that kind of person since he sees so many customer coming up to the store, he forgot what's called SERVICE and APPRECIATION. He's taking for granted especially for a long term customer.
Not only this restaurant is dirty, noisy and crowed and you have to wait for at least 1 hour in the night and also you will for sure join the dinner with the other insects if you are still want to go. Good luck for the people who still going.
I am terribly upset right now when I am writing this post. I wish I had never spend that much money & time to this restaurant in my life.
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