Let me start by saying this is from two different visits together and would have been a 4 star review easily if the first visit had not been so poor. I came in needing some back breaks and a fog light. I don't have much knowledge with cars or anything so I mentioned this right away. I believe the person helping me was Brian (possibly Ryan?). Anyways when asking him which bulb I needed I explained to him it's on the front of the vehicle at the bottom. He asked me if it was the fog light or the headlight. I re-explained to him I wasn't sure and that my car is out front if he would like to come take a look at it. Just kinda blew it off and said it must be the headlight. He gave me the number for the light and I went and found it. While in line waiting to check out I wanted to get a head start looking up how to change the light. When it's my turn to be rung up I have a picture of my model car and figure I might as well show him the picture to double check this was the right light. I point out the light and he gives me this stare as if I am just the biggest pain in the world. He then tells me it is the fog light and that I need a different kind of light, before looking it up though he suggest we go out to my car and point it out just to make sure (what I had suggested in the first place!) he reiterates a couples times it is just the fog light, going inside to grab one. So I get rung up and check out. When I get home turns out my brother already bought the light as he was planning on fixing it. I was at the southern location because my girlfriend lives close to there, I however live at cooper and ray. So I go to return the part to the oreilys next to my house, turns out he rang me up for the headlight not the fog light he sold me. So they suggested I go to the location I bought the parts from and they could help me. Back to the store on southern it is. When I get there, there are three people. The same guy who helped me a manager and a lady working. I go to the lady first and explain the scenario. Since the man who was helping me out at first is there she suggest I wait in line for him. I don't know if he recognized me or not as it was only two days later. He got asked by his manager to go pick some stuff up from another store and seemed more then happy to pass me on to the manager and leave. (I don't know if he actually recognized me though in fairness, he may have been in a hurry.) Now the manager is helping me. I explain everything to him and he is fantastic. Helps me in every way double checks info with me to make sure I am getting EXACTLY what I needed. He was amazing in helping me. If I could rate the store from the first employee it would only be a two star rating. How ever the other person helping me did so well I would give him a 4 star or so rating. So it's not really fair putting the store down that much from the one. I am disappointed to know I will be avoiding that store because of said employee, and I like oreillys. So all in all most employees are great.
Try avoiding Ryan(Brian?) and you should be set! Sorry for the length but I wanted to be thorough and get the whole picture for people.