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  • Note- This review is for the Agave Spa. The hotel is beautiful and the lunch we had at the hotel afterwards was great. This past weekend March 22, 2014 myself and 4 girlfriends planned a spa day Westin Kierland Agave Spa. I should preface that I bought a Travelzoo special that they ran for a 50 minute massage with an add on foot or hand scrub and a mimosa. I made the reservation for 5 girls but only had 4 travelzoo coupons but said I would gladly pay going rate for the 5th girl. I put myself down as the main contact for all 5 reservations. On Friday, I got the first of 3 phone calls confirming our appointments for Saturday. I asked that they check their records after the first call and not call me 5 times. So much for that. It took them 3 phone calls to get it. Upon arrival the person that showed us the spa was nice but did not share where the pool was or have any useful information about ordering champagne and mimosas. It took 45 minutes for us to order a bottle of champagne (it came in a plastic cup with a lid on it) something that was advertised with the special. The excuse was that they ran out (This was Saturday at 11 AM at a 4 or 5 star resort). One girl in our group tried to reserve a cabana at the pool (we would have gladly paid a fee and ordered lunch) or 5 chairs for when we were finished with our massages to no avail. She was told that the cabanas were reserved. Moving on.... the 4 of us with Travelzoo got a combined 50 minute and foot massage for the grand total time of 40 minutes. The one that I paid full price for said it was the best massage of her life and got her full hour of service. After the massages were over it took 30 minutes to pay for 1 massage as I already paid in advance for the 4 travelzoo massages. Needless to say I could not find my center and was no longer relaxed. At the pool there were only chairs in the shade and they were motel 6 quality at best. The food server's response to what beers do you have was "domestic and imports" and menus are scarce. He returned with only 2 drinks, dropped one and forgot 1. We noticed that the only cabana in use at the pool was the one being used as a staging area for water for the servers. At no time was any of the other 12-15 cabanas used. Needless to say we will not return to the Agave Spa at the Westin Kierland Resort. My advice is to go to the Camelback Inn which we did last month and will again next month to get the relaxing treatment we pay for when visiting a spa.
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