This place is terrible and I'm not sure how it's been around for 14 years. I took my daughter in to get her bangs trimmed and she cried because of how awful they look- she's only six years old! The girl never took her hair out of the existing pony tail, she just cut the bit of hair that was showing. No real ambition to do a good job, save your money and your child's hair and go somewhere else. I wish I could give them zero stars. Now I have to waste my time going elsewhere to get this bad trim, fixed.