I was a loyal customer and would have rated 5 stars but I recently had a terrible experience. I got a gel manicure a few Thursdays ago, went on my vacation and by Saturday morning they were extremely chipped and stared peeling off. I called the salon immediately and they said they noted my account and they would take care of them when I returned back to town. Which wasn't much help because I had to get my nails done elsewhere while I was out of town. I have since returned from vacation and went into the salon. The manager offered no apology. He did say they would give me a polish now (polish, not gel!), which I did not want at this time. He said I would have to take the offer now and I couldn't "bank" it until I actually needed it. No refund. No apology. No store credit. I am so dissaponted. I wouldn't recommend this salon unless you want your gel polish peeling off after 2 days.