I have used their services only once, but I had a very positive experience. I had a problem with a trunk lock for my car, where it wouldn't open anymore. I brought the lock in, and the locksmith named Elmer fixed it for me in just minutes! He was great: very professional, courteous, helpful, quick, you name it. He even advised me on the choice of lock lubricants! I am really grateful for his help, and I wish more people were as professional as him. I was having a pretty sh**ty couple of days, and he really turned my mood around. Thank you, Elmer!