I have been bitterly disappointed by this "Luxury" Dealer. I had an emergency while my wife and I were in town. I called the service department 9 times, left 4 messages over 2 days and no one EVER called back.
I had recently spent thousands of dollars on service maintenance here and the next week my stabilitrac light came on and continued flashing while driving.
I don't think it is related to the work they had done but I needed to get it in right away and find out if it was OK to drive. I am going to another dealership today that answered my call right away and were pleasant and friendly.
By the sound of the receptionist this is a common issue and I do not think anyone gets a call back, certainly not in a timely manner.
I would suggest buying and servicing from somewhere else where they treat you right.
JT