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  • We should have read the reviews first. My poopsikins and I LOVE Chili's. We used to go to one every weekend and enjoyed all the entrees and apps and the other great things at Chili's. Then we moved to Charlotte. We lived right next to one and thought, "Oh man, did we luck out!" Not quite. Our first experience was "to-go," as the kids say. We waited outside for close to a half hour in the designated pick up spot. I was told online to wait there. But I got tired of waiting and it turns out it had been prepped and ready to go the entire time with no warning or attempt to reach us. Then the food was not up to par. My sandwich was #SOAKED and our southwestern egg roll order only featured two rolls. We NATURALLY complained and were granted $20 in gift cards by corporate to give the location another try. SO WE DID. We sat in this time. We were seated and waited up to 10 minutes for our server to even introduce themselves and get us drinks. It's not like the place was busy on a Friday afternoon before the work rush. THEN, heh, this is the kicker - we order the 2 for $22 and we got our entrees before our cheese fries appetizer. The cheese fries were #GROSS, dry and stale - and our entrees were not up to the high bar we hold Chili's to. We had about four different staff at our table delivering us food and drinks and checking on us - CONFUSING. We are not ones to complain - but this experience was so subpar even after Chili's gave us this meal essentially to give them another try. THEN we read the reviews which were disgusting. And I agreed with most of what they said. Staff didn't care, the food didn't taste right, and service was long and lousy. We waited around for almost a half hour trying to get someone to our table to use our gift cards and leave. We wanted O U T We done there.
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