I took in our company vehicle for an oil change and asked them to perform the 27 point inspection and let me know what needed to be done. I received a call and was told that there were some motor mounts that needed to be replaced as well as the front brakes and the tires. I only authorized the motor mounts and the front brakes. I sent my runner to pick up the vehicle and when I got the bill I was floored! They performed a transmission flush, cooling system flush, differential service and when the brakes were done they resurfaced the rotors which wasn't mentioned on the phone as something needing to be done. And it's not a necessity when replacing brake pads. So you guys basically performed $837.77!!! Is this normal practice for you guys?! Better believe I will be reviewing you on every social media site so people know to beware of your tactics! I was informed of about $572.95 in charges and authorized that and get a bill for $1,512.82. My runner was there to drop off and pick up so she knew nothing nor was she authorized to make any decisions regarding repairs...which is why you guys called me to get authorization!! What you did was like stealing because you had no authorization yet you did the work anyway!