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| - I am giving 4 stars, because for as huge as a company Nordstrom is, a majority of the time I receive exceptional service from staff and the company itself. Their store is well kept, clean, and organized, their staff is very welcoming, helpful and nice, and I love my Nordstrom card, benefits and the excellent return policy.
HOWEVER
It appears one staff member in the shoe department seems to think otherwise. On black Friday, I had received an incredibly rude, disrespectful, and inconsiderate attitude from "Hector S.". I had returned a pair of Tory Burch Sandals, and while Hector did not even initiate a single smile, hello, how are you and could not fathom even the minimal amount of friendly interaction as a representative, I didn't take it personally. In fact I ASKED HIM how his day was. He replied that he could not wait to go home. Okay then. What I did take personally, was him dramatically picking up and tossing the box next to his coworker basically laughing and mocking me for returning a pair of sandals. Did I have my back turned? was I looking at the shoe racks as he had done that from a distance? Nope! I didn't even leave the register. This all happened in front of me as if I didn't exist. I was so shocked, I immediately walked away and talked to a manager about it.
The manager I spoke with was very empathetic, understanding and talked about the whole thing with me. She was shocked herself as he had just been promoted to assistant manager. I felt so utterly disgusted that someone who had just been promoted at a high end store, would act so tasteless and unprofessional directly in front of a valued customer. I of course, escalated the situation but was disappointed at the outcome. I paid for valet that day, and expressed that I was in and out of the store in 5 minutes because of what happened and felt that the valet was a waste so I was hoping to get a valet credit or something to make up for the terrible experience I've had that day.
While I still continue to shop at Nordstrom and used to regularly go to the Scottsdale location on an every other day basis, I honestly am disappointed to say that I have not returned to that location since that day.
I love Nordstrom, but I think it's important to express the importance of customer service and experience. Also, as you can see in previous reviews, this appears to have been a trend in the shoe dept ALSO with a similar situation where a customer returned a pair of tory burch shoes and was assisted by a very disgruntled employee. I ask myself why I have avoided going back, and now I remember. PLEASE BEWARE of this person as you're shopping at Nordstrom.
As a valued customer, I'm disappointed that Scottsdale Fashion Nordstrom allows room for such nasty unprofessional behavior.
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