I give it one star because I have to rate to review. We were told when we checked in at San Francisco our baggage would go straight to Saskatoon and we wouldn't have to worry about it. We confirmed this also by calling the 800 number and all good. Only to get to Calgary and get to another airline counter and ask if we had baggage to check. We said we have our bags check right through to Saskatoon. They told us we were suppose to get our bags and check them in Calgary to continue to Saskatoon. Now our bags will be held by United and than customs and at some point make it to Saskatoon after we arrive. So all of our meds toiletries clothes gifts some breakable will be gone through by multiple people before we see it in a few days. As we sit in the airport and were told we can't go back to claim it before we fly to our final destination.