What a disappointing evening at a restaurant that used to be so reliable for good food and service.
We were seated at a small two person table near a closet door. We waited for fifteen minutes before finally flagging down a wait person who kindly reminded us that we missed happy hour by ten minutes. We smiled and let her know that we have been patiently waiting for fifteen, which usually elicits an accommodation but no such luck.
We ordered and waited and waited only to be interrupted by a flurry of activity in and out of the closet door, which must be a storage area. We asked to move and were told that everyone was in a panic because they thought they ran out of paper for the credit card machine.
At our new table we waited and waited ....but at least it was less busy.
We finally got our food, ribs and chicken, very very good. But the side of veggies were so disappointing. They were clearly frozen chopped that you can buy in bulk then steamed. Do yourself a favor and get a salad, you'll be better off.
After we ate we waited fifteen mins before someone came to remove our plates. We were told that the restaurant decided to go down to one wait person tonight and the poor lady was running ragged.
Saddle Bronc, we hope this feedback helps you improve your service. You had a restaurant full of aggravated diners.