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  • I purchased a Groupon deal to try out this restaurant with some girlfriends of mine. I made a reservation almost a month in advance and had mentioned I would be using the Groupons I had purchased. Fast forward to a few days before the reservation and I received a message saying "fyi you can only use one Groupon at a time". I replied, expressing my confusion seeing as I don't see the difference of using 2 groupons at a table of 4 people or using them for 2 tables of 2 people, and asked if someone could kindly call me. I received no call and when I tried to call the restaurant noone picked up. As a result, I assumed that I would not have any trouble. What I arrived to was an extremely passive aggressive woman who refused to honour both Groupons I purchased. We are all residents in the area who were excited to try a new place and based on this experience none of us will be returning to this establishment. The restaurant was also empty (which is never a good indication) so I would imagine most business owners would put aside nonsensical 'fine print' in order to welcome more guests into their restaurant. Because at the end of the day, both parties are still receiving the same deal. I NEVER usually feel strongly enough to write reviews online but I felt this one was a special circumstance. I rarely run into situations where I'm met with such incredibly poor customer service. Needless to say, I will never be returning to Picea997 and will not be recommending it to ANY of my friends.
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